Shipping policy
SHIPPING POLICY
SHIPPING DESTINATIONS
Tiny Wish currently ships within the contiguous United States and Washington, DC.
We do not currently ship to Alaska, Hawaii, U.S. territories or possessions, the Freely Associated States, or APO/FPO/DPO military addresses. International shipping is not currently available.
SHIPPING RATES
Standard Shipping is $4.99 for orders under $35.
Free Standard Shipping is available for qualifying orders with a merchandise subtotal of $35 or more after discounts.
PROCESSING TIME
Orders are processed and dispatched during our morning fulfillment run on business days. Please allow up to 3 business days for order processing and dispatch.
Orders placed on weekends or U.S. holidays will normally be processed on the next business day. Processing times may be extended temporarily during periods of unusually high order volume.
ESTIMATED DELIVERY TIME
Most orders are expected to arrive within 3–7 business days after shipment. Delivery times are estimates and are not guaranteed. Weather, carrier disruptions, peak seasons, and other circumstances outside our control may cause delays.
TRACKING INFORMATION
When your order ships, a tracking number will be uploaded to your order and sent to the email address used at checkout. Please allow some time for the carrier’s tracking system to update after the shipping confirmation is sent.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an address error, contact us immediately at support@shoptinywish.com. We will try to update the address before shipment, but changes cannot be guaranteed after an order has entered processing.
If an order is returned because of an incorrect or incomplete address supplied by the customer, the customer may be responsible for the cost of reshipping the order.
LOST PACKAGES AND ARRIVAL ISSUES
If an item or its packaging arrives damaged, or an item is leaking, defective, missing, or incorrect, please contact us at support@shoptinywish.com within 3 days of delivery. If a package appears lost in transit, contact us after the expected delivery date so we can investigate with the carrier.
Please provide your order number and, when applicable, clear photos or video of the product and packaging. After reviewing the issue, we will offer either a replacement or a refund. For an approved arrival-issue return, Tiny Wish will pay the return shipping cost and refund the original shipping charge paid for the affected order, if any. If a package is confirmed lost, you may choose a replacement or a refund.
PACKAGES MARKED AS DELIVERED
If tracking shows that your package was delivered but you cannot locate it, please check around the delivery location and with household members or neighbors first. Then contact us so that we can investigate with the carrier.
ORDER CHANGES AND CANCELLATIONS
Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellations after an order has entered processing or has shipped.
CONTACT US
For shipping questions, contact:
Email: support@shoptinywish.com