Refund policy

RETURN AND REFUND POLICY

We want you to be happy with your Tiny Wish purchase. You may request a return within 7 days after your order has been delivered. Please report any issue present on arrival within 3 days after delivery, as described below. This policy does not limit rights provided by applicable law.

RETURN ELIGIBILITY

To be eligible for a non-quality-related return, the item must be in the same condition in which you received it, unused, and in its original packaging when reasonably possible. You will also need your receipt or proof of purchase.

Items damaged through misuse, improper storage, or normal wear after delivery are not eligible for a refund.

HOW TO START A RETURN

Before sending any item back, please contact us at support@shoptinywish.com with your order number and the reason for your return.

If your return is accepted, we will provide return instructions. Returns sent without contacting us and receiving approval first may not be accepted.

Approved returns should be sent to:

Tiny Wish Returns
3465 River Summit Trail
Duluth, GA 30097
United States

ARRIVAL ISSUES: DAMAGED, LEAKING, DEFECTIVE, MISSING, OR INCORRECT ITEMS

Please inspect your order when it arrives. If an item or its packaging arrives damaged, or an item is leaking, defective, missing, or incorrect, please contact us within 3 days after delivery.

Please include your order number and clear photos or video showing the issue and the packaging. After reviewing the claim, we will offer either a replacement or a refund. For an approved arrival-issue return, Tiny Wish will pay the return shipping cost and refund the original shipping charge paid for the affected order, if any.

LOST PACKAGES

If tracking shows that your package is delayed or lost, please contact us at support@shoptinywish.com. We will investigate the shipment with the carrier. If the package is confirmed lost, you may choose a replacement or a refund.

CHANGE-OF-MIND RETURNS

For approved change-of-mind returns, the customer is responsible for the return shipping cost.

Original shipping charges are non-refundable unless the return is caused by our error or a qualifying product or delivery issue.

MULTIPACK COLOR SELECTIONS

For 2-packs, 3-packs, and 4-packs, customers may enter preferred colors in the Color request field on the product page. If no color preference is provided, colors are selected at random. A color combination selected at random because no preference was submitted is not considered an incorrect item or product defect.

REFUNDS

We will notify you after receiving and inspecting your return. If the refund is approved, it will be issued to your original payment method within 10 business days.

Your bank or credit card company may require additional time to process and post the refund. If more than 15 business days have passed since we approved your refund, please contact us at support@shoptinywish.com.

ORDER CANCELLATIONS AND CHANGES

If you need to cancel or change an order, contact us as soon as possible at support@shoptinywish.com. We cannot guarantee that an order can be changed or canceled after it has entered processing or has been shipped.

CONTACT

For return or refund questions, contact us at:

Email: support@shoptinywish.com